Shipping policy

Last Updated: August 11, 2026

Every order at Steadrow ships free — no minimum, no code, no surcharge at checkout. This page explains where we deliver, how long each kind of product takes, which carriers bring it, and exactly what to do if a delivery goes sideways. It is written to be read before you order, so nothing on delivery day is a surprise.

Where we deliver

We currently deliver to addresses in the United States only, and every price and charge is in US dollars (USD). If your address sits outside our delivery area — or you're not sure whether it qualifies, such as a remote route or a freight-restricted road — write to info@steadrow.com before ordering and we'll confirm whether we can reach you.

How orders move through our warehouse

Orders are processed Monday through Friday, excluding major US holidays. An order placed on a weekend, on a holiday, or after the business day has ended joins the processing queue on the next business day — worth knowing, because it can add a day to the estimates below. Before anything leaves the warehouse, the order is picked and checked against its parts list, so incomplete kits get caught on our floor instead of in your yard.

The windows below reflect our normal operations. Severe weather, carrier network delays, regional holidays, and peak shopping season can stretch them — those forces sit outside our control, and when they touch an order we say so rather than go quiet.

Parcel products — nesting boxes, trellises, compost tumblers, accessories

Standard-boxed products travel with national parcel carriers.

Processing Time: 1-2 business days
Transit Time: 5-7 business days
Total Delivery Time: 6-9 business days

Freight products — greenhouses, sheds, and large housing kits

Oversized products are too big for a parcel van, so they travel with an LTL freight carrier and arrive by appointment.

Processing Time: 1-2 business days
Transit Time: 7-12 business days
Total Delivery Time: 8-14 business days

Curbside by appointment, explained. The freight carrier phones ahead to book a delivery window with you. On the day, the driver lowers the shipment to your curb or driveway on a liftgate. Carrying cartons indoors, upstairs, or around the back is not part of freight delivery, and the bigger kits arrive as several heavy boxes — line up a second pair of hands.

Inspect every carton before signing. The delivery receipt is your protection. Walk the shipment, and if any carton is crushed, torn, or dented, write that on the receipt and photograph it before the driver leaves; refuse a shipment that is severely damaged. A damage note on the receipt lets us reship the affected parts quickly, free, and without a debate — it is the single habit that prevents nearly every freight dispute in this category.

Carriers

Parcel orders travel with UPS, FedEx, or USPS. Freight orders travel with vetted regional and national LTL carriers. Your shipping confirmation email names the carrier handling your order alongside the tracking number.

What shipping costs

Nothing. Standard delivery is free on every order to every address we serve — there is no minimum basket, no membership, and no fee added at checkout for either parcel or freight.

Tracking

The moment an order leaves the warehouse, a shipping confirmation email goes out carrying the tracking number and a direct link into the carrier's tracking system. Progress is also visible anytime on our Track Your Order page with your order number and the email or phone used at checkout. If the tracking email hasn't shown up by the end of the processing window, look in the spam and promotions folders first — then write to us and we'll resend it.

If delivery hits a problem

A late package, a package marked delivered that isn't there, a damaged box, a carton missing from a freight shipment — whatever the problem, contact us as soon as you spot it, because early word makes carrier investigations faster. Report missing, damaged, or incorrect items within 48 hours of delivery to info@steadrow.com. Include the order number, the tracking number, and a short description (photos help enormously with damage). Replacements for damaged, defective, missing, or incorrect items ship free within 2 business days of the claim being confirmed — the full process lives in our Refund & Return Policy.

Changes to this policy

As carriers, coverage, or operations evolve, we may update this policy; the current version always lives on this page under a fresh Last Updated date. Continuing to use steadrow.com after an update means the posted version applies, and it governs orders placed after its date.